POSTAGE AND HANDLING MINIMUMS:

Credit Card Minimum Order: There is a $10.00 minimum credit card purchase. It takes at least fifteen minutes to process even the smallest credit card purchase. If you want to order less than $10.00 worth of merchandise, please order by mail with a check or money order, or authorize us to charge your credit card $10.00. (use the "comments " box of the shopping cart order form).

Personal Checks: We accept personal checks. However, for large purchases we reserve the right to let the check clear before shipping. It is recomended that any purchases over $100 be paid by cashier's check, international money order,or U.S. Postal Money Order.

Tablatures: Tablatures are $1.00 each. If you want less than $10.00 worth of tablatures either authorize the $10.00 fee charged to your card or send a check in the mail with a list and a self addresses stamped envelope with at least two ounces postage. Send a large (9 1/2 x 12") envelope if you do not want the tabs folded.

INTERNATIONAL ORDERS: Additional international.overseas shipping fees are charged in addition to the USA domestic rate which is automatically calculated by the shopping cart. This is due to the fact that international orders take more time to process and risk of damage/loss is much higher. The fees must be calculated on the internet, the orders must be packaged more securely, there is more paperwork with extra labels and customs forms Also, if lost during shipment international parcels are rarely returned, so overall losses are much higher. We will ship the lowest AIR MAIL rate (usually First Class International) by default without notifying the customer.The new US Postal Service Priority rates (effective June 2007) are much higher.The cheaper Air Parcel Post service has been discontinued.

If the customer has made an error which results in an incorrect shipment, a 10% restocking fee will be deducted from the credit. Customer pays shipping both ways. If returned merchandise is damaged because of insufficient protection by the customer, Hatfield Music will not issue credit for the return. When ordering, be sure to supply ALL pertinent information including ship-to address, work, home and cell phone numbers, email addresses and correct credit card number including expiration date.

Shipping Policy:

All orders are shipped within 48 hours excluding weekends and holidays. Allow two to three weeks for U.S.A. delivery, and at least ten days for International First Class delivery. Unless you have selected special services such as "In-House Rush/Priority Mail" or "Express" service, please do not call to check on orders unless this time has expired.

In-House Rush/Priority shipping: Shipped the same day if order is placed before 2:00 P.M. Eastern time. Add $6.00 if destination address is in the Eastern time zone, $8.00 for Central time zone, $10.00 for Mountain time zone and Pacific time zone. This fee is added to the standard ground shipping already charged (USA orders only).

Customer Service Policy:

We will do all within reason to serve the customer with speed and accuracy. It is the customer's responsibility to provide all the necessary information when ordering by phone or email messages and to review the return/shipping policy before ordering. The phone answering machine IS secure, only I have access to messages. It is OK to leave your credit card info. However, it is best to simply order from the shopping cart so all the info is in one place and download-able. Again, Hatfield Music is primarily a one-man mail order/ecommerce business. I sometimes have music gigs, maintenence on rental property and other concerns that take me away from the shop during business hours. If you have an issue you can't resolve via email, call the 865-428-8063 or 1-800-426-8744 for assistance. If we do not answer, leave a message and your phone number on the answering machine, Please, DO NOT just hang up and cause me to pay for a call. All messages are checked within 24 hours excluding holidays and weekends.

Clicking on the "order now" button is acceptance of and agreement with all Hatfield Music shipping and return policies.

The 800 number is for orders, prospective orders and customer service only. If you want to talk about other atters, 865-428-8063. Again, this is primarily a mail order/ecomerce busienss. If you want to visit the shop and try out some banjos or browse (even during non-busimnes hours) that is fine - but please call first .

Jack Hatfield